Calming Upset Customers

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and maintain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer, and how to work with each toward a positive outcome. Includes interactive CD-ROM and book.

LearnKey, Inc.

A premier provider of e-learning technology, online learning solutions and self-paced training courses to corporate, education, government and individual clients worldwide.

Course Delivery: Online or CD-ROM

Customer Satisfaction

Want to build trust and encourage repeat business? This highly motivating training book will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Gives employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. Essential for every business. Includes interactive CD-ROM and book.

LearnKey, Inc.

A premier provider of e-learning technology, online learning solutions and self-paced training courses to corporate, education, government and individual clients worldwide.

Course Delivery: Online or CD-ROM

Quality Customer Service

Enjoy fast turnaround training in customer service with this interactive training CD-ROM and book. Hits all the buttons that generate repeat business by teaching employees how to present a positive attitude, how to read customer needs, and how to fulfill those needs. Designed to be completed with a pencil, the lively format includes exercises, quizzes, and case studies to reinforce the skills that will make every employee aware of the importance of excellent customer service.

LearnKey, Inc.

A premier provider of e-learning technology, online learning solutions and self-paced training courses to corporate, education, government and individual clients worldwide.

Course Delivery: Online

Telephone Courtesy and Customer Service

Don't let poor phone skills hurt your business reputation. This bestselling interactive training CD-ROM and book are guaranteed to earn your company outstanding marks in customer service. The positive, motivating guide teaches the importance of effective telephone techniques and how to correctly identify customer wants and needs. Includes practical case studies, skills inventories, and personal action plans plus newly added exercises on how to manage difficult customers. Ideal for receptionists as well as customer service reps.

LearnKey, Inc.

A premier provider of e-learning technology, online learning solutions and self-paced training courses to corporate, education, government and individual clients worldwide.

Course Delivery: Online or CD-ROM